Lead Supportive Service Coordinator

Posted on May 29, 2019 at 10:33 pm

Under the direction of the Director of Permanent Supportive Housing, the Lead Supportive Service Coordinator will supervise staff and have a client caseload out of our Long Beach office. Client services will be provided off-site, most often in the client’s home, and include the assessment, intervention, and evaluation of the client’s needs, abilities, and progress. The Lead Supportive Service Coordinator will also oversee contract compliance and data reporting.

Principle Duties:

  • Supervision of Supportive Service Coordinator(s)
  • Conduct home visits and provide supportive services to ensure housing retention and improvement of health and well-being.
  • Conduct intake and assessment of clients’ needs and goals.
  • Develop and monitor progress of the individual service plan with the client and staff.
  • Link clients to resources that promote stability, including but not limited to, benefits counseling and advocacy, mental health and substance abuse services, child care, employment assistance, and community engagement opportunities.
  • Teach and model independent living skills.
  • Collaborate with Alliance Housing Manager to avoid client evictions by addressing property management concerns.
  • Participate in outreach efforts to identify clients, as well as expand service knowledge.
  • Oversee contract compliance activities, including data monitoring and reporting.


  • Minimum of 3 years’ experience as a service coordinator or case manager with similiar population.
  • Master’s degree in Social Work preferred; Bachelor’s degree in Social Work/related field required.
  • Strong knowledge of the complexity of HIV/Aids-related issues, chronic homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues.
  • HMIS or other database management experience.
  • Familiarity with housing first and scattered-site permanent supportive housing models.
  • Excellent active listening and crisis intervention skills with ability to model good judgement.
  • Excellent interpersonal, written and oral communication skills.
  • Ability to manage multiple tasks and priorities, balancing provision of direct service with documentation and data management.
  • Proficiency in Microsoft OfficeSuite (Word, Excel, Outlook) and Internet.
  • Access to a car, current California driver’s license, and insurance, with good driving record.
  • Background check and annual TB screening required.
  • Bilingual English/Spanish preferred.
  • Supervisory experience preferred.

What we offer:

  • Competitive salary.
  • ZERO ($0) cost medical insurance for employee with low cost co-pay (Kaiser Platinum HMO).
  • Dental insurance (Delta), vision insurance (VSP), life insurance (UNUM).
  • 10 paid holidays per year plus 2 floating holidays per year.
  • Fulfilling work in a highly diverse and inclusive environment.


Alliance for Housing and Healing is an equal opportunity employer. We want to have the best available persons in every job. Alliance’s policy prohibits discrimination based on medical conditions, pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions, perceived medical conditions, race, religious creed (including religious dress and grooming practices), color, sex, gender, perceived sex or gender, gender identity, gender expression, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation, genetic information, citizenship status, Uniform Service Member and Veteran status, transgender status, sex stereotypes, domestic partner status, political affiliation or belief or any other basis protected by federal, state, or local law or ordinance or regulation. All such discrimination is unlawful. Alliance is committed to compliance with all applicable laws providing equal employment opportunities. Alliance’s anti-discrimination policy applies to all persons involved in the operation of Alliance and prohibits unlawful discrimination by any employee of Alliance, including supervisors, co-workers, and third parties doing business with Alliance such as vendors, independent contractors, unpaid interns, volunteers, and others doing business with Alliance. This policy governs all aspects of employment, including advertising, recruitment, testing, selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Alliance will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, where applicable.

Any employment agency, person or entity that submits a résumé to Alliance, or to a hiring manager does so with the understanding that the applicant’s résumé will become the property of Alliance. Alliance will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Alliance, will only work with agencies who have currently executed fee agreements with Alliance and have been engaged on a search.

Job Type: Full-time


  • Spanish (Preferred)
  • English (Required)

To apply, please send your resume and cover letter to Jessica Johnson at jjohnson@alliancehh.org