Supportive Service Coordinator – Permanent Supportive Housing

Posted on December 4, 2018 at 5:16 pm


Alliance for Housing and Healing is a non-profit organization founded 35 years ago with a mission to mitigate the interrelated problems of homelessness and chronic diseases like HIV/AIDS. We have since evolved to become a major provider of human services in Los Angeles County, serving over 2,000 people annually. With an annual budget of $12M, we provide direct housing to chronically homeless persons and their families living with HIV/AIDS; connect homeless patients experiencing high barriers to acuity with permanent supportive housing and other wraparound services; and increase client access to care and support. By reducing chronic homelessness, we reduce HIV/AIDS viral loads and eliminate the disease for the next generation.

Job description:

Under the direction of the Director of Permanent Supportive Housing, the Supportive Service Coordinator is responsible for the provision of supportive services to formerly homeless individuals and families. Services are off-site, most often in the clients’ homes and include assessment, intervention and evaluation of the clients’ needs, abilities and progress. The goal is to assist clients in maintaining housing by improving health outcomes while also increasing life skills and financial stability.


  • Conduct home visits and provide supportive services to a caseload of 15-30 individuals and families to ensure housing retention and improvement of health and well-being
  • Conduct intake and thorough assessment of clients’ needs and goals
  • Create and monitor clients’ individual service plan
  • Develop and monitor progress of the individual service plan with the client
  • Facilitate client access and adherence to HIV medical care and treatment, as well as other resources as needed
  • Collaborate with external service providers to enhance service coordination and advocate on client’s behalf as appropriate
  • Teach and model independent living skills, such as budgeting, communicating with property managers, and maintaining a clean apartment
  • Collaborate with Housing Manager to successfully maintain units and avoid client evictions
  • Participate in outreach efforts to identify clients, as well as expand service knowledge
  • Document services and maintain case files in compliance with contract expectations

Minimum qualifications:

  • Bachelor’s degree in Social Work/related field or relevant experience required
  • Strong knowledge of the complexity of HIV/AIDS-related issues, homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues, as well as the internal and external factors that negatively impact low-income and multi-ethnic communities
  • Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  • Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  • Background check clearance required
  • TB screen required annually
  • Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)
  • Valid California driver’s license, proof of auto insurance and ability to travel throughout LA county

Preferred qualifications:

  • Master’s degree in Social Work/related field
  • HMIS or other database management
  • Bilingual (English/Spanish)

What we offer:

  • Competitive salary
  • ZERO cost medical insurance for employee (Kaiser platinum HMO)
  • 10 paid holidays per year plus 2 floating holidays per year
  • Fulfilling work in a highly diverse and inclusive environment


Alliance for Housing and Healing is an equal opportunity employer. We want to have the best available persons in every job. Alliance’s policy prohibits discrimination based on medical conditions, pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions, perceived medical conditions, race, religious creed (including religious dress and grooming practices), color, sex, gender, perceived sex or gender, gender identity, gender expression, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation, genetic information, citizenship status, Uniform Service Member and Veteran status, transgender status, sex stereotypes, domestic partner status, political affiliation or belief or any other basis protected by federal, state, or local law or ordinance or regulation. All such discrimination is unlawful. Alliance is committed to compliance with all applicable laws providing equal employment opportunities. Alliance’s anti-discrimination policy applies to all persons involved in the operation of Alliance and prohibits unlawful discrimination by any employee of Alliance, including supervisors, co-workers, and third parties doing business with Alliance such as vendors, independent contractors, unpaid interns, volunteers, and others doing business with Alliance. This policy governs all aspects of employment, including advertising, recruitment, testing, selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Alliance will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, where applicable.

Any employment agency, person or entity that submits a résumé to Alliance, or to a hiring manager does so with the understanding that the applicant’s résumé will become the property of Alliance. Alliance will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Alliance, will only work with agencies who have currently executed fee agreements with Alliance and have been engaged on a search.

Job Type: Full-time

Location: Eagle Rock Office

To apply, please contact Jessica Johnson at