Intensive Case Manager

Posted on December 4, 2018 at 5:30 pm

Intensive Case Manager, Housing for Health

Alliance for Housing and Healing, Eagle Rock


Alliance for Housing and Healing is a non-profit organization founded 35 years ago with a mission to mitigate the interrelated problems of homelessness and chronic diseases like HIV/AIDS. We have since evolved to become a major provider of human services in Los Angeles County, serving over 2,000 people annually. With an annual budget of $12M, we provide direct housing to chronically homeless persons and their families living with HIV/AIDS; connect homeless patients experiencing high barriers to acuity with permanent supportive housing and other wraparound services; and increase client access to care and support. By reducing chronic homelessness, we reduce HIV/AIDS viral loads and eliminate the disease for the next generation.

Job description:

An Intensive Case Manager (ICM) is responsible for assisting clients who are homeless and who have a chronic illness or physical disability in every stage of the housing stabilization process. Services are provided most often in the client’s home, and include intensive coordination and evaluation of the client’s needs, abilities, and progress in gaining access and maintaining health, mental health, benefits and housing stability.


  • Assist clients with gaining independence through life skills (financial management, employment, education, accessing social services, legal issues, housing, healthcare, personal hygiene and coping)
  • Develop, implement and document an individualized case management service plan with the client to address the needs identified in the initial DHS-approved psychosocial assessment
  • Coordinate across departments, agencies, partners and providers to resolve issues related to health and housing that jeopardize stability
  • Participate in regular staff meetings, staff training programs, supervisory sessions, quarterly program meetings, and accept the responsibility for aiding the development of positive team relationships
  • Adhere to agency policy, procedures and the professional code of ethics

Required qualifications:

  • Bachelors Degree in a Social Services related field
  • Bilingual English/Spanish
  • Experience in a case management or similar role
  • Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)
  • Background check clearance required
  • TB screening required annually
  • Valid California driver’s license, proof of auto insurance and access to a car with the ability to travel throughout LA county

Preferred qualifications:

  • Experience working with the homeless and diverse populations
  • Knowledge of HIV/AIDS-related issues

What we offer:

  • Competitive salary
  • Kaiser platinum HMO medical insurance at no cost to employee
  • 10 paid holidays per year plus 2 floating holidays per year
  • Fulfilling work in a highly diverse and inclusive environment


Alliance for Housing and Healing is an equal opportunity employer. We want to have the best available persons in every job. Alliance’s policy prohibits discrimination based on medical conditions, pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions, perceived medical conditions, race, religious creed (including religious dress and grooming practices), color, sex, gender, perceived sex or gender, gender identity, gender expression, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation, genetic information, citizenship status, Uniform Service Member and Veteran status, transgender status, sex stereotypes, domestic partner status, political affiliation or belief or any other basis protected by federal, state, or local law or ordinance or regulation. All such discrimination is unlawful. Alliance is committed to compliance with all applicable laws providing equal employment opportunities. Alliance’s anti-discrimination policy applies to all persons involved in the operation of Alliance and prohibits unlawful discrimination by any employee of Alliance, including supervisors, co-workers, and third parties doing business with Alliance such as vendors, independent contractors, unpaid interns, volunteers, and others doing business with Alliance. This policy governs all aspects of employment, including advertising, recruitment, testing, selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Alliance will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, where applicable.

Any employment agency, person or entity that submits a résumé to Alliance, or to a hiring manager does so with the understanding that the applicant’s résumé will become the property of Alliance. Alliance will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Alliance, will only work with agencies who have currently executed fee agreements with Alliance and have been engaged on a search.

Job Type: Full-time

To apply, please send your resume and cover letter to Ella Noflin at