Job Opening – Supportive Services Coordinator

Posted on April 12, 2021 at 4:49 pm

Permanent Supportive Housing Supportive Services Coordinator

Job description:

Under the direction of the Director and Program Manager of Permanent Supportive Housing, the Supportive Service Coordinator is responsible for the provision of supportive services to formerly homeless individuals and families. Services are off-site, most often in the clients’ homes and include assessment, intervention and evaluation of the clients’ needs, abilities and progress. The goal is to assist clients in maintaining housing by improving health outcomes while also increasing life skills and financial stability.


  • Conduct home visits (when needed during pandemic) and provide supportive services to a caseload of 15-30 individuals and families to ensure housing retention and improvement of health and well-being
  • Conduct intake and thorough assessment of clients’ needs and goals
  • Create and monitor clients’ individual service plan
  • Develop and monitor progress of the individual service plan with the client
  • Facilitate client access and adherence to HIV medical care and treatment, as well as other resources as needed
  • Collaborate with external service providers to enhance service coordination and advocate on client’s behalf as appropriate
  • Teach and model independent living skills, such as budgeting, communicating with property managers, and maintaining a clean apartment
  • Collaborate with Housing Manager to successfully maintain units and avoid client evictions
  • Participate in outreach efforts to identify clients, as well as expand service knowledge
  • Document services and maintain case files in compliance with contract expectations

Minimum qualifications:

  • Bachelor’s degree in Social Work/ three years’ minimum experience in a case management or similar role. 
  • Strong knowledge of the complexity of HIV/AIDS-related issues, homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues, as well as the internal and external factors that negatively impact low-income and multi-ethnic communities
  • Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  • Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  • Background check clearance required
  • TB screen required annually
  • Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)
  • Access to a car, current California driver’s license, and insurance, with good driving record.

Preferred qualifications:

  • HMIS or other database management
  • Bilingual (English/Spanish)

What we offer:

  • Competitive salary
  • ZERO cost medical insurance for employee (Kaiser platinum HMO)
  • 10 paid holidays per year plus 2 floating holidays per year
  • Fulfilling work in a highly diverse and inclusive environment

To Apply:

Please send you resume and cover letter to all three of the following Alliance staff members: Jessica Johnson at, Tanisha Minor at, and to Caroline McKiernan at