The Program Manager is responsible for overseeing program operations, including direct supervision of Regional Office staff. The Program Manager will be responsible for implementing programmatic policies and procedures to ensure contract compliance.
• Provide direct supervision to the Regional Office staff in accordance with organization’s policies and procedures.
• Provide Regional Director feedback and appropriate follow-up on staff’s progress and performance. Responsible for the evaluation of staff’s performance.
• Participate in the recruitment and hiring of staff. Responsible for employee training.
• Coordinate administrative tasks, such as but not limited to timecards, mileage reimbursements, coordination of vacation schedules, paid time off, and coverage for absenteeism.
• Coordination of intake screening process for clients seeking housing services.
• Assigning clients and other work-related tasks to staff.
• Provide technical assistance and support to Regional Office staff as it relates to housing and financial assistance applications, housing plans, identifying appropriate community resources, etc.
• Review client financial assistance applications for accuracy and compliance.
• Facilitate team meetings and supervisory sessions. Responsible for aiding in the development of positive team relationships.
• Coordinate and document client grievances, appeals, and incidents in the regional office in accordance with the organization’s policies and procedures.
• Establish positive working relationships with local government offices and community-based organizations. Attend community meetings.
• Monitor program/client physical and electronic files, conduct audits and implement quality assurance procedures.
• Ensures compliance with grant-mandated policies, procedures and systems.
• Prepare internal/external reports on client services and activities to private and government funders.
• Make recommendations on Alliance programs and administrative policies to the Regional Director.
• Operate office machines, such as photocopiers, scanner, facsimile machines, voice mail systems and personal computers.
• Adhere to agency policy, procedures and the professional code of ethics.
Other duties as assigned by supervisor.
• Bachelor’s degree in a social science discipline and two years of experience in a supervisory/management role OR four years’ minimum experience in a supervisory/management role.
• Experience working with persons with HIV/AIDS, chronically ill, mentally ill, homeless, and/or individuals with substance abuse histories.
• Excellent verbal and written communication skills.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Great people skills and ability to work with a diverse population.
• Well-organized and detail-oriented with the ability to handle multiple tasks while meeting deadlines.
• Ability to work both independently and as part of a team.
• Working knowledge of Microsoft Office.
• Must have access to a car; valid CA driver’s license and proof of auto insurance.
• TB screening required annually.
Please send you resume and cover letter to Yesenia Akers at firstname.lastname@example.org.