Program Manager

Posted on January 16, 2020 at 7:48 pm


Alliance for Housing and Healing is a non-profit organization founded 35 years ago with a mission to mitigate the interrelated problems of homelessness and chronic diseases like HIV/AIDS. We have since evolved to become a major provider of human services in Los Angeles County, serving over 2,000 people annually. With an annual budget of $12M, we provide direct housing to chronically homeless persons and their families living with HIV/AIDS; connect homeless patients experiencing high barriers to acuity with permanent supportive housing and other wraparound services; and increase client access to care and support. By reducing chronic homelessness, we reduce HIV/AIDS viral loads and eliminate the disease for the next generation.

Job description:

The Program Manager has a lead role in the oversight of client data collection, managing data input and ensuring reporting requirements are met according to contractual obligations. They will assist with training of staff, coordinates resident meetings, and may provide supportive services to individuals living in scattered-site permanent supportive housing programs located throughout LA County. S/he will assist staff with clinical interventions and working with high acuity clients. S/he will assist Director in contract monitoring and compliance.

Principal Duties and Responsibilities:

  • Hire, train, and supervise Supportive Service Coordinators. Coordinate case conferences, trainings, and in-services in collaboration with the Director.
  • Provide guidance and direction to Supportive Service Coordinators.
  • Ensure compliance with contract expectations and manage contract reporting schedule; participate in internal and external program monitoring and audits
  • Facilitation of quarterly resident meeting
  • Develop, facilitate, and coordinate staff trainings to support the professional development of staff and the use of best practices in service provision
  • Participate in development of program policies, program implementation, and evaluation
  • Manage caseload as assigned by the Director, conduct home visits and provide supportive services to ensure housing retention and improvement of health and well-being
  • Conduct intake and assessment of clients’ needs and go
  • Collaborate with external service providers as needed to enhance service coordination and advocate on client’s behalf
  • Participate in outreach efforts to identify clients, as well as expand service knowledge
  • Work with matchers and housing specialists and/or case managers to fill vacancies.


  • Minimum of 3 years’ experience as a service coordinator or in a case manager role.
  • Master’s degree in Social Work preferred; Bachelor’s degree in Social Work/related field require
  • Knowledge of community resources in Los Angeles County.
  • Strong knowledge of the complexity of HIV/AIDS-related issues, chronic homelessness, and co- morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues
  • HMIS or other database management experience
  • Excellent active listening and crisis intervention skills with ability to model good judgment
  • Excellent interpersonal, written and oral communication
  • Ability to manage multiple tasks and priorities, work independently as well as a member of a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Internet
  • Valid California driver’s license, must have access to a car with CA insurance and a good driving record
  • Bilingual English/Spanish
  • Background check and annual TB screening required


  • Competitive Salary;
  • Medical insurance (fully paid premium for employees and 50% paid premium for dependents);
  • Dental insurance — HMO and PPO (fully paid premium for HMO and subsidized premium for PPO coverage);
  • Vision insurance (fully paid premium for employees and 50% premium for dependents)
  • General life insurance (fully paid premium for employees);
  • Supplemental life insurance (no medical underwriting at initial hire) — minimal cost to employees;
  • 403(b) Retirement Savings Plan;
  • Generous vacation and holiday allotments.


  • Bachelor’s (Required)


  • Los Angeles, CA 90041 (Required)


  • California Drivers License (Required)


  • Bilingual Spanish and English preferred but not required. (Preferred)

Work authorization:

  • United States (Required)

Required travel:

  • 25% (Required)

To Apply: Please email your cover letter & resume to Caroline McKiernan ( or Apply Here


Alliance for Housing and Healing is an equal opportunity employer. We want to have the best available persons in every job. Alliance’s policy prohibits discrimination based on medical conditions, pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions, perceived medical conditions, race, religious creed (including religious dress and grooming practices), color, sex, gender, perceived sex or gender, gender identity, gender expression, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation, genetic information, citizenship status, Uniform Service Member and Veteran status, transgender status, sex stereotypes, domestic partner status, political affiliation or belief or any other basis protected by federal, state, or local law or ordinance or regulation. All such discrimination is unlawful. Alliance is committed to compliance with all applicable laws providing equal employment opportunities. Alliance’s anti-discrimination policy applies to all persons involved in the operation of Alliance and prohibits unlawful discrimination by any employee of Alliance, including supervisors, co-workers, and third parties doing business with Alliance such as vendors, independent contractors, unpaid interns, volunteers, and others doing business with Alliance. This policy governs all aspects of employment, including advertising, recruitment, testing, selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Alliance will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, where applicable.

Any employment agency, person or entity that submits a résumé to Alliance, or to a hiring manager does so with the understanding that the applicant’s résumé will become the property of Alliance. Alliance will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Alliance, will only work with agencies who have currently executed fee agreements with Alliance and have been engaged on a search.