Job Description
The Program Assistant is responsible for providing clerical and organizational support to the South Bay Regional Office and performs all duties in accordance with the organization’s policies and procedures.
Responsibilities
• Serve clients and visitors by greeting, welcoming in a professional manner, and directing them appropriately. • Answer and address incoming phone calls in a timely and polite manner
• Inform visitors by answering or referring inquiries.
• Determine visitor needs in a professional manner. • Provide clerical support including, but not limited to, filing documents accurately, maintaining equipment and reporting any malfunctions
• Performs inventory of office supplies and orders what is needed according to office protocol.
• Maintain an attentive posture.
• Represent organization in an ethical and professional manner
• Inform prospective clients of the full range of services available within the region.
• Effectively communicate and consult with the team to ensure timely follow up.
• Facilitate meetings; including setting agenda items; record and transcribe minutes and meeting notifications.
• Perform data entry into various database systems.
• Receive deliveries, sort and route incoming mail and prepare and deliver outgoing mail. • Assume other responsibilities as assigned.
QUALIFICATIONS
• High School diploma or GED equivalent required; College degree in related field preferred.
• Must have access to a car, valid CA driver’s license, proof of CA auto insurance, and ability to travel countywide. • Successful work experience in a front office setting or in another clerical position.
• One-year prior experience in a social work environment working with clients, preferred.
• Fluency in the English language is required. Fluency in Spanish is preferred.
• Effective communication skills, both verbal and written.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Well-organized and detail-oriented with the ability to manage multiple projects.
• The ability to work collaboratively with other personnel and or service providers or professionals.
• Ability to work both independently and as part of a team.
• Working knowledge of Microsoft Office and comfortable working with various database platforms.
• TB screening required annually.
To Apply:
Please send you resume and cover letter to Yesenia Akers at yakers@alliancehh.org.
